Frequently Asked Questions
Everything you need to know about your Origo journey.
What materials are used in Origo shoes?
We prioritize sustainability by using responsibly sourced natural leathers, recycled cotton, and plant-based materials to ensure comfort for your feet and kindness to the planet.
How do I find the right size?
Our shoes generally run true to size. We recommend checking our detailed Size Guide, which includes measurements in centimeters, to find your perfect fit before ordering.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for unworn items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my shoes?
For leather styles, use a damp cloth and a mild leather conditioner. For canvas or recycled materials, we recommend spot cleaning with cold water and air drying away from direct sunlight.